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Aspiring Expert
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Message 1 of 6

Speedboost didn't boost any speed?

I was for leaving BT due the price increase in January, they said they would give me a speedboost, it was the only sweetener they could give.  They said I will have no problem my line can handle up to 80mb.  So the boost applied, I am still at 55/10,  they assured me it has been applied, I argued it hasn't as this is the same speed I've always got but its like talking to a wall.  They then said this is the most my line can handle which is again rubbish as if I check my line on the infinity order page it says up to 80mb.

 

Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Speedboost didn't boost any speed?

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/


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Aspiring Expert
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Message 3 of 6

Re: Speedboost didn't boost any speed?

broadband.png

 

 

broadband.png

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ73269732

Firmware version:

SG4B1000B316

Firmware updated:

31-Oct-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 3 Hours 51 Minutes 21 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

28699 / 79277

Noise margin:

22.3 dB / 12.6 dB

Line attenuation:

12.1 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

109 MB Uploaded / 1409 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-GH5P

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-GH5P

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:1A:9D:19

Software variant:

-

Boot loader:

7.33.1

 

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Recognised Expert
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Message 4 of 6

Re: Speedboost didn't boost any speed?

Yes, you haven't been boosted. You're still on 55/10 capped Infinity 1.

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Speedboost didn't boost any speed?

Looks like you are still to receive the boost - it was being phased in



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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Speedboost didn't boost any speed?

As you can see with your stats your line can take the boost but has obviously not had the speed boost yet.

 

BT are rolling this out to its customers and they had hoped to have it completed by November and were contacting customers via email when the boost to their line had been completed. 

 

http://bt.custhelp.com/app/answers/detail/a_id/56165/c/346

 

It would appear that although you were told that you had received the boost that the Customer Service agents were mistaken.

 

As the boost is a rolling program and there has been no indication other than they hoped to have it completed by early November it may well be the case that your line will be boosted soon and you will receive the email informing you of this.

 

If it has not been done by the end of November you should post back and I'm sure you will receive some assistance.

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