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L90P
Aspiring Contributor
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Message 1 of 3

Speeds not increasing after a month

Hello

I posted about my problem a few weeks ago on a thread which i took the advice of waiting for things to increase but there's been no improvement. My speeds went slower after DLM kicked in about a month ago (from hub restarts) after that i had 19-20 days of stable connection up time and the hub seemed to re-sync a few times which lead to a slight increase in speeds 1-2mb, a few days later i woke up and checked the status and the hub which said its only been up for 4hrs, it seemed to have restarted by itself and there was no power cuts, after that the speed got lower again and its been currently up for 3days and no sign of improvements or re-syncs, so all in all its nearly a month with no real speed increases, signs, of it getting back to the normal speeds of how it used to be. I think the line is banded or stuck, is there any chance i could get the line looked at? 

Tech log below;

 
Product code:Smart Hub 2
Serial number:+091298+1851015421
Firmware version:v0.13.03.02221-BT
Firmware updated:Wed Jun 5 18:18:24 2019
Board version:R01
GUI version:1.55 12_12_2018
DSL uptime:3 days,14 Hours53 Mins02 Secs
Data rate:20 Mbps / 74.739 Mbps
Maximum data rate:23.258 Mbps / 90.313 Mbps
Noise margin:6.5 / 5.9
Line attenuation:4.7 / 15.4
Signal attenuation:4.7 / 19.8
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:3.1 GB Uploaded / 49.0 GB Downloaded
Broadband username:01708@btinternet.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-6GA223
2.4 GHz wireless channel:Smart (Channel11)
5 GHz wireless network name:BT-6GA223
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:44:FE:3B:EA:59:90
Software variant:-
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Speeds not increasing after a month

I don't think your line is banded and as your connection speed well within your estimated range I don't think BT will do anything. You just need to try and keep stable connection and see if DLM will give a bit more speed



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L90P
Aspiring Contributor
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Message 3 of 3

Re: Speeds not increasing after a month

That's what i keep thinking, just wait but it feels like its been forever with no signs of improvement, before this happened I had 74-75up and 19down for basically 2 years stable with no problems until now, its rather frustrating. 

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