Hello, I've been with BT for a few months now (used Total Broadband while I waited for Infinity in my area) and have not really had any issues - that is until today. I had the engineer come to my house to do his thing and install BT Infinity and the modem, so he did. It registered 80Mbps download and 20Mbps upload on his device, but as soon as we went to test it on my computer, it showed me (on all speedtests I did) that I was only achieving around ~12 to 15Mbps download (should be far, far higher) and 7 to 14Mbps upload (which should be fairly higher). I know the issue is not down to distance between my house and the cabinet, because the cabinet is literally outside my house, the router itself is registering around 130Mbps download (as I was told by the engineer), and we both had no idea why that wasn't translating on any device in my house.
He also told me that I'm the first person in my village to actually get BT Infinity, and that my cabinet must have just be finished, so I'm unsure whether that has any meaning to the issue. Also, please keep in mind that it was installed today, at around 13:00, so it has been about 4 hours since then. The engineer also told me that this should not be dropping my download speed by 70Mbps, even keeping in mind the 7 to 10 day waiting period. I'm completely stumped on this, and any help would be incredibly appreciated.
I've tried it with wired, wireless and via powerline adapter - it is always the same.
EDIT: Also wanted to say that wireless seemed to give me better speeds than via ethernet, probably because the cable is absurdly long, and I'm pretty close to my router.
If by that you meant to do a speedtest with London's servers:
Also, my actual download speed would indicate that speedtest.net's speed estimated are correct (I'm getting ~1.5 to 1.8MB/s).
I've got an appointment with a technical support person in BT tomorrow, do you think they might be able to help me in this issue? It is something I'd rather get fixed very soon rather than later, after all I only got BT Infinity today, and it is already causing me some issues.
So I just ran BT Wholesale Diagnostics, download came in at 77.89Mbps and upload, for some reason, came in at 0.01Mbps, didn't think to copy them, going to have to wait another hour to post them as I've already used it 3 times in the last hour. This is a real pain.
EDIT: Here we go!