Stable connection started becoming unstable

[joebhoy]

Ive had BT for a good few years now and its been flawless. Up until this week. The connection has dropped from 64Mb download to just under 1. I then have to go on onto the BT page to run their own diagnostics, this usually fixes it after a half hour. This has happened twice this week. Its obviously not my kit. Any ideas what this is ?

[imjolly]

As long as you don't have digital voice can you check your phone line by dialling 17070 option 2 should be silent and best done with corded phone in test socket if possible

[joebhoy]

I dont have a cabled phone to test it with. What would that tell me ?

[pippincp]

It would tell you two things,

a) Do you have a dial tone? Broadband will work at a reduced speed if one wire is disconnected, phone won't work.

b) Is there any noise on the line? Noise on the line would reduce BB speed.

You can use a cordless but may get a normal background hum, any other noise indicates a problem.

[joebhoy]

But its working full speed just about all the time. If there was a wire disconnected, would that not mean it would be rubbish all the time ? Again, same thing with the noise.

[imjolly]

This is the most basic test and no point trying other suggestions before you have completed the check that your line is fine and noise free