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bkehoe
Contributor
186 Views
Message 11 of 15

Re: Stated broadband not reached including guaranteed speed

The hub stats indicate you're still on the Fibre 100 profile as this is what it's synced at (160/30). It's odd that you were synced at 330/50 back in February though, unless this was an engineer visit?
JBale57
Beginner
159 Views
Message 12 of 15

Re: Stated broadband not reached including guaranteed speed

Thank you at least i am not going mad!

 

How do i get it synced to 330?

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licquorice
Distinguished Sage
Distinguished Sage
155 Views
Message 13 of 15

Re: Stated broadband not reached including guaranteed speed

Speak to the FTTP team 0800 587 4787

JBale57
Beginner
136 Views
Message 14 of 15

Re: Stated broadband not reached including guaranteed speed

Thanks
They confirmed there is in issue and are sending an engineer round
cheers
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JBale57
Beginner
86 Views
Message 15 of 15

Re: Stated broadband not reached including guaranteed speed

The Openreach engineer was worried that he couldn’t sync my 160/30 line Openreach said that they switched it but this was not connected he also tried BT. 
the fault was found in the box the port was faulty, he switched my line onto another and I am getting 330/50 into the hub.

sorted thanks for putting me onto FTTP folks they understood my issue.

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