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northshields
Aspiring Expert
283 Views
Message 1 of 8

Stayfast Guarantee

As shown in the screenshot below, my current package is said to have a download speed of 81-90 Mbps, but a stayfast guarantee of 100Mbps. On the face of it this is a nonsense, or am I misunderstanding it?

Current Package.jpg

 

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Stayfast Guarantee

The guarantee is for connection speed not download speed



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NigelB72
Recognised Expert
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Message 3 of 8

Re: Stayfast Guarantee

@northshields something definitely doesn't tally up

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pippincp
Sage
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Message 4 of 8

Re: Stayfast Guarantee

@NigelB72  Yes, those that don't know the difference between download speed and sync (connection) speed.

licquorice
Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Stayfast Guarantee

So how is Joe Public supposed to know that when the 100M figure is next to figures that are annotated Download Speed? Very poor graphic.

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pippincp
Sage
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Message 6 of 8

Re: Stayfast Guarantee

I agree. But what do you expect from BT marketing dept?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Stayfast Guarantee

Although I agree it could have been set out differently it is obvious as  @northshields  @NigelB72  posted that something looks odd with the numbers then selecting the 'stay fast guaranteee' link would provide an explanation



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northshields
Aspiring Expert
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Message 8 of 8

Re: Stayfast Guarantee

I think that the stayfast guarantee refers to the speed to the hub, so that the figures in the graphic are, at least, comparing like with like. That much seems clear from this page

https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee-

 

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