cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,403 Views
Message 1 of 8

Stayfast Guarantee

As shown in the screenshot below, my current package is said to have a download speed of 81-90 Mbps, but a stayfast guarantee of 100Mbps. On the face of it this is a nonsense, or am I misunderstanding it?

Current Package.jpg

 

0 Ratings
7 REPLIES 7
1,388 Views
Message 2 of 8

Re: Stayfast Guarantee

The guarantee is for connection speed not download speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,382 Views
Message 3 of 8

Re: Stayfast Guarantee

@northshields something definitely doesn't tally up

0 Ratings
1,368 Views
Message 4 of 8

Re: Stayfast Guarantee

@NigelB72  Yes, those that don't know the difference between download speed and sync (connection) speed.

1,352 Views
Message 5 of 8

Re: Stayfast Guarantee

So how is Joe Public supposed to know that when the 100M figure is next to figures that are annotated Download Speed? Very poor graphic.

0 Ratings
1,336 Views
Message 6 of 8

Re: Stayfast Guarantee

I agree. But what do you expect from BT marketing dept?

0 Ratings
1,330 Views
Message 7 of 8

Re: Stayfast Guarantee

Although I agree it could have been set out differently it is obvious as  @northshields  @NigelB72  posted that something looks odd with the numbers then selecting the 'stay fast guaranteee' link would provide an explanation



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,299 Views
Message 8 of 8

Re: Stayfast Guarantee

I think that the stayfast guarantee refers to the speed to the hub, so that the figures in the graphic are, at least, comparing like with like. That much seems clear from this page

https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee-

 

0 Ratings