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Saambell1996
Beginner
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Message 1 of 3

Still no broadband available, beyond a joke.

Myself and several others are still without broadband over the holidays which is a major inconvience. Seems a bit funny how all these problems occured at near enough exactly the same time and nothing is being said or done about it except being expected to wait until the new year for engineers to find out. And from what I'm reading so far even the engineers haven't been able to fix the issue which isn't hopeful.

My smarthub is still retaining its orange broadband light and live chat have not offered any suggestions at all besides "wait for the engineer". This clearly seems to be a problem on BT's side of things and is not an okay to happen with how much were currently paying a month for their services. Will we be seeing any kind of compensation for this downtime ?
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Still no broadband available, beyond a joke.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Still no broadband available, beyond a joke.

You may be in a similar postion to people in this thread

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-2-WAN-Connection-Dead/td-p/1805...

 

As regards compensation you are entitled to a days rent for each day you are with out broadband starting on the second day after you have reported the fault.

 

http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee

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