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kitkat388
Aspiring Expert
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Message 1 of 203

Still not gettimg around 40mb

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Hi Everyone......

 

I had tried everythings I could think of trying to boost my Connection to around 40mb which I was promised when my Infinity is installing my average speed still around 20mb . its dosen't matter what time of day its till 20mb""""

 

I connected with ethernet cable and got all my other device switch off when I doing the bt speed test.

 

I am also thinking of upgrading to 80/20 but will this boost my speed too? coz I am not getting anything near my 40/10 at the moment? !

 

are they any one out there got the same situation as me and got managed to boost their speed upto full?

or any advise will help and very appreciate it..

 

 

with lots of thanks .

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202 REPLIES 202
Distinguished Expert
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Message 2 of 203

Re: Still not gettimg around 40mb

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What does http://speedtester.bt.com say your speed is?
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kitkat388
Aspiring Expert
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Message 3 of 203

Re: Still not gettimg around 40mb

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Hi

 

Yes I should have post my speed test here to show everyone :

 

 Download speedachieved during the test was - 20 Mbps
 For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
 Additional Information:
 IP Profile for your line is - 38.72 Mbps

 

 

Upload speed achieved during the test was - 7.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 

 

I really like to get anything around my ip profile !

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Distinguished Expert
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Message 4 of 203

Re: Still not gettimg around 40mb

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Looks like its being capped at 20 Mbps.
Do you have other PC's or just the one? It may be your anti-virus capping it, or it may be BT.
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niki1989
Newbie
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Message 5 of 203

Re: Still not gettimg around 40mb

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It's highly suspicious tha the download is exactly 20mbps. As one other poster suggests, its seems like its being capped.

 

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carvell
Contributor
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Message 6 of 203

Re: Still not gettimg around 40mb

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I have exactly the same problem.

 

BT don't seem to have any idea why, and an engineer is coming out on Friday.

 

We'll see what happens.

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kitkat388
Aspiring Expert
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Message 7 of 203

Re: Still not gettimg around 40mb

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Sometime I get around 20-26mb on my bt speed test. do they able to capped me on those speed??

 

I never get more then the above speed or my ip profile!

 

I be happy to get above 30mb + 

 

 

thanks

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kitkat388
Aspiring Expert
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Message 8 of 203

Re: Still not gettimg around 40mb

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Hi Carvell.

 

What did you says to BT when you called them?  I always don't know should I call them or not!!

 

Can you post what happen when the engineer came on friday and if he able to sort it out.

 

with many thanks

 

 

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carvell
Contributor
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Message 9 of 203

Re: Still not gettimg around 40mb

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Try the BT BETA speed test (the one that doesn't tell you your profile).

For some reason, that speed test says around 35Mbps, but the the other BT speed test, along with every other one I can find returns 20-24Mb, exactly the same as you.
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carvell
Contributor
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Message 10 of 203

Re: Still not gettimg around 40mb

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To answer your question above...

BT told me to run the BETA speed test, but because that said it was 35Mb, they said there was no problem. I tried to explain to them that every other speed test, including http downloads, maxes out at 24Mb, but they wouldn't listen.

Luckily, the mods on this forum understood the problem, and arranged an engineer visit for me.

I'll let you know how it goes.
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