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kitkat388
Aspiring Expert
659 Views
Message 91 of 203

Re: Still not gettimg around 40mb

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Hi Aarong.

 

can you post the links for me here. just in case I email the MOD .

 

thanks

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Guru
654 Views
Message 92 of 203

Re: Still not gettimg around 40mb

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Hi kitkat388, If you read back last page, Dean has already replied to your comment in regards to contacting you.

If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution
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kitkat388
Aspiring Expert
647 Views
Message 93 of 203

Re: Still not gettimg around 40mb

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Hi Deanm

 

Sorry . my email service has crushed and I just reset it. I received your email .

i get back to you soon

 

thanks

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kitkat388
Aspiring Expert
645 Views
Message 94 of 203

Re: Still not gettimg around 40mb

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Hi Aarong.

 

Thanks, I missed it

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kitkat388
Aspiring Expert
566 Views
Message 95 of 203

Re: Still not gettimg around 40mb

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Hi Deanm

 

I just send you a message.

 

with thanks

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kitkat388
Aspiring Expert
564 Views
Message 96 of 203

Re: Still not gettimg around 40mb

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Hi Jedi188

 

well. are you giving up trying to boost your speed to what BT Promised you 38mb ?

I am still hoping someone somewhere able to sort it out.

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kitkat388
Aspiring Expert
563 Views
Message 97 of 203

Re: Still not gettimg around 40mb

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Hi Carvell

 

is your Engineer still going to visit you on Friday?

 

thanks

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jedi118
Contributor
558 Views
Message 98 of 203

Re: Still not gettimg around 40mb

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Hi Kitkat

Not really too sure how to follow on with this. Ill wait for on of the mods to get back to me first.

I have a friend who works for Ofcom, he advised that the service was missold as I was told that I could get 38MPS speed and BT are able to confirm the speed when ordering. He also said that the Fibre Cab could be capping the speed, this is something that could be timely to sort out. Ill wait and see what happens when Carvell has his engineer out as it turns out he lives oppisite me!!

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kitkat388
Aspiring Expert
549 Views
Message 99 of 203

Re: Still not gettimg around 40mb

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Hi Jedi188.

 

Its a small world that Carvell loves right opposite you.

Yes. keep me update on what the Engineers says on friday.

 

 

I know now its seem we not going anywhere but keep our fingers crossed that they maybe someone out there able to help us.

 

Can you please keep me update here.

 

 

lots of thanks

 

 

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carvell
Contributor
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Message 100 of 203

Re: Still not gettimg around 40mb

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The engineer is still coming on Friday, yes.

 

I believe that our only hope is the mods - I genuinely believe that the engineers can't help.  The line can clearly support the full speed, proven by the measured throughput during the BT beta speed test, so as far as the engineers are concerned, the physical line is fine (which to be honest it probably is).

 

I'll update the thread on Friday with regards what the engineer has said anyway.

 

Given that the mods are our best option and are aware of the problem, if we wait patiently for a few days they may be able to shed some light.

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