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kitkat388
Aspiring Expert
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Message 21 of 203

Re: Still not gettimg around 40mb

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Hi Jedi188

 

Sometime we got to hope on our Luck. hoping BT will send a good engineer out on your visit. I think you are really unlucky on your last Engineer visit. Hope they will send in a good one tomorrow for you.

 

Yes I know what you mean on above. When My infinity install on the day the Engineer show me on his device I can get around 40 download speed.

 

as you said it could be between the socket to the hub!!!!

 

cheer,

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jedi118
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Message 22 of 203

Re: Still not gettimg around 40mb

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Well, I'll post the results tomorrow
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kitkat388
Aspiring Expert
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Message 23 of 203

Re: Still not gettimg around 40mb

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Thanks

 

After tomorrow if nothing sorted then we may able to thinking about its could be the anti -virus problem !!!

we can then may try and uninstall it and see if it sort the problem

 

 

 

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carvell
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Message 24 of 203

Re: Still not gettimg around 40mb

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For what it's worth, I can confirm it's nothing to do with your PC, or any anti-virus.

 

I have confirmed the problem connected directly into the homehub, running a Ubuntu live cd.  So it's nothing to do with windows, the homehub, or any kind of anti virus.

 

Good to see that the BETA speed test reports full speed for you too, kitkat388.

 

There's clearly a widespread problem that they're not aware of (certainly not the person I spoke to anyway).

 

Out of interest, where are you both located?  I'm in Cheltenham.  Wonder if it's something to do with the exchange?

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jedi118
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Message 25 of 203

Re: Still not gettimg around 40mb

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Well i for one wont be letting the engineer leave until its sorted out!! So hopefully I will be able to post positive news tomorrow. Are you tempted to unistall norton tonight
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jedi118
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Message 26 of 203

Re: Still not gettimg around 40mb

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I'm Cheltenham too!!!! Ok this may nail it down a little!
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kitkat388
Aspiring Expert
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Message 27 of 203

Re: Still not gettimg around 40mb

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Hi Carvell

 

thanks for your confimed so we can crossed out the Anti -virus problem !

 

I'm in Derbyshire.

 

WE just got to hope one of you two got it sorted by the Engineer then post it here .

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kitkat388
Aspiring Expert
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Message 28 of 203

Re: Still not gettimg around 40mb

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is Derbyshire far away from Cheltenham ???

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jedi118
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Message 29 of 203

Re: Still not gettimg around 40mb

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Yeah miles away from each other. Cheltenham has always had **bleep** issues with the cabs , it could be that which is an issue but my last engineer would not get the 40/10 results??? I bet BT are capping the speed
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carvell
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Message 30 of 203

Re: Still not gettimg around 40mb

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Certainly seems like they're capping it, yeah.

The person on the phone refused to admit there was a fault, because the BETA speed test was max speed.

If they purposely let the BETA speed test go at full speed, but cap all other traffic, then claim it's all OK because the BETA speed test is full speed then that's really, really bad of them.

This is obviously all speculation at the moment though. Could be a genuine fault that they're not aware of.
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