Also quite interested to hear what the engineer comes back with as I'm suffering exactly the same symptoms (stuck at 20Mbs down, yet full upload) on my connection.
OK, so my engineer came out this morning and suprise suprise he could not find any fault.
My copper lines test perfect, my sync speed test perfect, BUT all speed test result in an upload of 8MPS and DL 20MPS.
He said that there was nothing they could do , he advised that they only guarantee 15MPS DL. I did advise that BT sales told me I would get between 35-38MPS DL and I also told him other residents down my street had the same issue as my self (great UP , not so great DOWN). All I got was a vague expression on his face. He said that maybe switching to the 80mps would help......we the only benifit here would be to BT's pocket. And anyhow he could not guarantee the speed when I switch to this option.
He could not help any further, the last bit of advise he gave me was to maybe buy a new PC as he thought the hardware could slow it?? My PC is only 8 months old and its pretty quick so that option is out of the window.
So in a nut shell, 2 engineers later and still no further foward with no idea if I should carry on with this or just acceept the speed as it is.
Yes. I think we been capped too. but what is the reason Bt capped our speed ?!
I used almost 200gb data per month !! maybe coz I used lots of data so they capped me???
Do you or JEDI188 use alot of data and what method u used to downloading?
Just want to see if it the reason we got capped by BT!!!
If it's any help I've had Infinity since January, on both month's I've never exceeded 50GB, don't use p2p etc.. yet am stuck on 8-20Mb/s download
I'm syncing with the cabinet at maximum speed, my IP profile is as high as it can be 38.7Mb/s, I'm starting to wonder if the exchange (Burgess Hill) has the capacity to support Infinity or whether it's congestion on the BT network
I do use a lot of data a month, I generally DL about 5-6 PS3 demos a month which are about 2GB, a good 5 movies from I Tunes a month plus a free movie from I tunes every week. Plus I stream a lot from Iplayer and other on demand services.
I normally download two to three HD Iplayer Programme which is about 2GB each , play online games, streaming TV. Videotalk with other relative at other countries. lots of datas used!
Also download lots of apps for my ipod and video from I tunes too.