I have been a FTTP customer for 4 years but initiated a switch to Sky earlier this week and since then have had many calls from 01438382072 (StepChange outsourcing), which Google/BT website says is BT retentions partner. They never leave a message and actually hang up if I answer.
BT/EE had many opportunities to give me a good offer /before/ I went to the trouble of signing up with Sky. I am still in the Sky cooling off period but it would obviously taken an unbelievable offer from BT to retain me now. At this point the calls are simply harassment.
They call on both my mobile and landline. I never give out the latter as I don't use it so I am sure it is BT who passed on my details. Not sure where I agreed to this.
I will block the number but I decided to post hoping that somehow the message filters back to a BT human: if you want to keep customers just give them competitive offers when they get to end of their contract. It's not rocket science. Don't harass them after they've already signed up with another company. Simple.
