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Execro
Beginner
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Message 1 of 5

Strange Router Dropout

Been having a peculiar drop in connection which I assume is related to my homehub. I have the Homehub 3.0 Type A.

 

The symptoms:

For a period of about one minute I am unable to access any webpages, am disconnected from online applications such as World of Warcraft. After this minute the problem resolves and I can continue browsing/playing as normal.

 

I also noticed tonight that although I was disconnected from World of Warcraft (and was unable to recconect for around a minute) I was still able to communicate perfectly on Mumble (VoIP).

 

I checked the router event logs on two seperate occassions where the disconnect occured and was given the following information:

 

21:42:35, 22 Jan. (1187832.690000) Admin login successful by 192.168.1.78 on HTTP
21:42:31, 22 Jan. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP 192.168.1.78:64108 <-->31.52.78.24:64108 [109.145.86.229:50210] CLOSED/CLOSED ppp1 Route)
21:42:29, 22 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 66.45.56.109:80->31.52.78.24:58776 on ppp1)
21:42:25, 22 Jan. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.78:15491 <-->31.52.78.24:15491 [212.142.74.145:37576] ppp1 NAPT)
21:42:24, 22 Jan. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP 192.168.1.78:15491 <-->31.52.78.24:15491 [85.255.235.255:55214] CLOSED/CLOSED ppp1 Route)

 

 

21:54:47, 22 Jan. (1188564.360000) Admin login successful by 192.168.1.78 on HTTP
21:54:45, 22 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 12.129.242.30:443->31.52.78.24:51523 on ppp1)
21:54:37, 22 Jan. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.78:15491 <-->31.52.78.24:15491 [194.81.199.108:5673] ppp1 NAPT)
21:54:31, 22 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.34.147:443->31.52.78.24:60583 on ppp1)
21:54:28, 22 Jan. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:54:15, 22 Jan. IN: BLOCK [12] Spoofing protection (IGMP 31.52.78.24->224.0.0.22 on ppp1)

 

I've checked a couple of the IP addresses involved and they seem to belong to nothing malicious (google/bt).

 

Would be nice to have this issue resolved as 1 minute disconnects can be quite disruptive when trying to play a game online!

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Strange Router Dropout

Hi Execro,

 

Welcome to the community forum. I can take a look at your connection, please send me in your details using the "Contact Us" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Execro
Beginner
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Message 3 of 5

Re: Strange Router Dropout

I've performed a tracert to both bbc.co.uk and the WoW server to which I normally connect. Both appear normal with low pings and routing appears fine. Unsure on how to post the results here.

 

I'm fairly certain that the problem does not lie between myself and the game server (or rather, it does lie between myself and the game server in the form of a faulty router). When I get disconnected from the game server (and remain connected to mumble) I am also unable to access common websites through my web browser for the same period (websites that I know aren't down such as google.co.uk). Other services such as Google Drive also become inactive as if disconnected.

 

My flatmate also notes that it may be when he connects to a counter strike:GO server that the router starts playing up for a short period of time, he has noticed this happen on several occassions.

 

I have not yet noticed if any of the lights on the homehub change colour when this behaviour occurs but I'll make sure to check the next time that it does happen.

 

Thanks

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Distinguished Expert
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Message 4 of 5

Re: Strange Router Dropout

copy and paste works fine for tracert
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Execro
Beginner
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Message 5 of 5

Re: Strange Router Dropout

Traceroute to BBC

 

Tracing route to bbc.co.uk [212.58.246.103]

over a maximum of 30 hops:

1 1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 21 ms 31 ms 32 ms 172.16.18.131
3 * 23 ms 38 ms 217.41.217.126
4 33 ms 38 ms 43 ms 217.41.217.125
5 47 ms 39 ms 28 ms 212.140.235.234
6 60 ms 61 ms 67 ms 213.120.180.167
7 38 ms 23 ms 22 ms 217.41.169.107
8 75 ms 82 ms 102 ms acc1-xe-0-1-2.sf.21cn-ipp.bt.net [109.159.251.81
]
9 98 ms 109 ms 78 ms core1-te0-0-0-4.ealing.ukcore.bt.net [109.159.25
1.25]
10 65 ms 60 ms 63 ms peer2-xe4-0-0.telehouse.ukcore.bt.net [109.159.2
52.29]
11 77 ms 64 ms 36 ms 194.74.65.42
12 * * * Request timed out.
13 22 ms 24 ms 22 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 23 ms 22 ms 23 ms 132.185.255.165
15 24 ms 23 ms 23 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]

Trace complete.

 

Traceroute to WoW server (Turalyon EU)

 

Tracing route to 80-239-233-113.customer.teliacarrier.com [80.239.233.113]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 14 ms 12 ms 12 ms 172.16.18.131
3 * 12 ms 12 ms 217.41.217.126
4 12 ms 12 ms 12 ms 217.41.217.125
5 16 ms 16 ms 17 ms 213.120.181.222
6 17 ms 17 ms 17 ms 213.120.180.167
7 18 ms 18 ms 17 ms 217.41.169.107
8 17 ms 16 ms 17 ms acc1-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
51.97]
9 29 ms 27 ms 28 ms core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.15]
10 28 ms 31 ms 26 ms peer3-te0-3-0-0.telehouse.ukcore.bt.net [62.172.
102.1]
11 22 ms 22 ms 24 ms t2c4-xe-0-1-1-0.uk-lon1.eu.bt.net [166.49.214.16
4]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

Again, these traceroutes were run during a period of no problem (it's difficult to predict when problems will occur but I'll try to traceroute during the next one). During the minute or so of downtime that I get I am both unable to connect to WoW and unable to access any websites via a browser (if this isn't a problem with the router then I'm not sure what else it could possibly be).

 

Thanks

 

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