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ageingmuso
Aspiring Contributor
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Message 1 of 13

Street cabinet damaged so engineer can't do my upgrade.

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I moved recently and and have an adsl connection which is slow but working OK. I out in for an upgrade to infinty 2 and was given a service start date of the 13 of March. Si far so good. However on the upgrade was due t take place the engineer rang to say that the cabinet had been damaged so he couldent do the job.  The cabinet is at an angle of 45 degrees with red tape rapped around it.  I am being quoted a new service start date of Thursday 15 of March. To be honest I can't see this happening as the cabinet is still perched at a peculiar angle at the end of the street.
Anybody know how long it takes to sort this sort of problem out? Is it going to be weeks? I do hope not.

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12 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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only openreach will know how long before fix  is your adsl connection still working or off due to cab damage?



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Message 3 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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How long is a piece of string?
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ageingmuso
Aspiring Contributor
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Message 4 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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My  phone and adsl are working fine at present.  The cabinet which is damaged apprently is the fibre one.  There is a cluster of cabinets at the end of the road so is it possible that at present I am connected to a different one. Not having too much of  a clue about this stuff I wouldnt know. They are all about 200yrds  way on a roundabout. 

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Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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It could be the fibre cab and that would explain how your adsl on old pcp cab is still working

just need to watch for openreach fixing the fibre cab



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ageingmuso
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Message 6 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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Just have to keep my fingers crossed I guess.
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Distinguished Guru
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Message 7 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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Which exchange are you on?

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Colin_London
Recognised Expert
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Message 8 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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Sounds that it was driven into. A lot of cabinets seem to have been installed right by the kerb instead of at the back of pavements which obviously makes them more likely to be hit.
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ageingmuso
Aspiring Contributor
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Message 9 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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The Exchange is Bedford

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Distinguished Guru
Distinguished Guru
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Message 10 of 13

Re: Street cabinet damaged so engineer can't do my upgrade.

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Strange, there's no damaged cabinet in the Bedford exchange area listed on the Openreach site.

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