1. Has it been 8 weeks since the promised date? If so, just go to the ombudsman.
2. Ask for compensation @£8 per day. This should be automatically applied. In my case it was not.
Not quite 8 weeks yet, but I'm hesistant to go to an ombudsman, from what I've read on here BT can just issue a deadlock letter which will just leave me without.
They've credited my account £25, but have told me they cannot compensate me until after my service is live.
Somebody high up in the organization should take personal responsibility for these cases and get it done. Standard response of 5 working days etc is just nonsense.