We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi John, yes my service has gone live today.
I'm expecting a call back from Stephanie on Sunday, or when she returns from holiday.
I called and left a message, sorry I missed you.
I'm delighted that your connection is now up and running (although I'm sorry it took so long).
I have sent you some more information directly to you, please get back to me when you can.
Hi Stephanie, apologies for missing your call.
I've not had the additional information, could you send this again please?
Thanks for taking my call today. I am glad everything has now been sorted out.
The only thing you're still waiting on is your gift, but as you know you will receive an email in due course about it. If you have any trouble with this, please post back and we'll take it from there.
Thanks, and all the best!
Hi Stephanie. Thanks again for the assist with this but I seem to have been billed the wrong amount? I was supposed to be on a package £29.99, but my first bill is £54.75? Can you look in to this?