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Liam11
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Message 41 of 51

Re: Struggling to get landline and broadband activated

I’m not choosing to speak to anyone else, every time BT contact me it’s someone different. Robbie isn’t in and I’m waiting for a call back from a Stephanie today.
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Moderator
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Message 42 of 51

Re: Struggling to get landline and broadband activated

Hi @Liam11  Stephanie expedited your broadband connection for today and it should now be up and running for you. Can you confirm the connection is working for you?

Cheers
John

Community ModeratorJohnC
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Liam11
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Message 43 of 51

Re: Struggling to get landline and broadband activated

Hi John, yes my service has gone live today.

I'm expecting a call back from Stephanie on Sunday, or when she returns from holiday.

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Moderator
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Message 44 of 51

Re: Struggling to get landline and broadband activated

Hi @Liam11  thanks for that and I'm happy to hear you are now up and running. @StephanieG  will be in touch with you on Sunday as agreed.

cheers
John 

Community ModeratorJohnC
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Community Manager
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Message 45 of 51

Re: Struggling to get landline and broadband activated

Hi @Liam11 

I called and left a message, sorry I missed you.

I'm delighted that your connection is now up and running (although I'm sorry it took so long).

I have sent you some more information directly to you, please get back to me when you can.

Thanks

Community ModeratorStephanie
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Liam11
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Message 46 of 51

Re: Struggling to get landline and broadband activated

Hi Stephanie, apologies for missing your call.

I've not had the additional information, could you send this again please?

 

Thanks

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Community Manager
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Message 47 of 51

Re: Struggling to get landline and broadband activated

Hi @Liam11 

Thanks for taking my call today. I am glad everything has now been sorted out.

The only thing you're still waiting on is your gift, but as you know you will receive an email in due course about it. If you have any trouble with this, please post back and we'll take it from there.

Thanks, and all the best!

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Liam11
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Message 48 of 51

Re: Struggling to get landline and broadband activated

Hi Stephanie. Thanks again for the assist with this but I seem to have been billed the wrong amount? I was supposed to be on a package £29.99, but my first bill is £54.75? Can you look in to this?

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Moderator
Moderator
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Message 49 of 51

Re: Struggling to get landline and broadband activated

Sorry about that @Liam11 I've left a message with @StephanieG to let her know that you've posted. She'll be back in the office on Sunday.

Community ModeratorNeilO
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Community Manager
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Message 50 of 51

Re: Struggling to get landline and broadband activated

Thanks for flagging @NeilO 

Leave this one with me @Liam11, sorry you received a bill with incorrect charges. I'm just looking into this now and will give you a ring ASAP.

Cheers

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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