I would stop taking the calls from Openreach. You simply should not have to deal with them regardless of whose fault it is.
So as an update and to keep this public. I finally got my BT landline activated last week, and was given a date of the 3rd of June for my broadband to be activated.
BT have just contacted me again today to say this won't be happening.
Ironically though they have absolutely no trouble finding my address to send me bills.
I am expecting a call again tonight to test my landline, only then will they be able to place another order. I will not be shocked if this dpoesn't happen.
I'm currently looking at over 8 weeks of no service, and absolutely abysmal service from BT. No two people I speak to seems to know what the last person said or what the true progress of my issue is.
The mods will call and promise you that your service will be live on a set date. Only to get someone else to call to tell you this isn't the case...
It is ridiculous.
They told me that they do not owe me anything for the repeat failed installation attempts, and that they are not liable for the number of days off work I have been forced to take to accommodate the multiple failed engineer visits, that were all BT's fault.
I have found, however, that this is not the case and that they may have to compensate me for this.
Hi @Liam11 I am really sorry you've been billed. Unfortunately bills are raised robotically, however as mentioned on my call today, I will check that and clear any charges raised incorrectly.
I am sorry the broadband order isn't progressing as it should. We are working on getting this to our suppliers so they can get you up and running, but it's clear something isn't quite right in the background which is causing these orders to not progress, and we're working to fix it.
Once I call you back in about 15 mins to confirm your number, I'll then be able to check how we're going to get you activated.