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SteveB2
Aspiring Contributor
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Message 11 of 22

Re: Stuck BRAS Profile

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Hi Keith,

 

The phone line is fixed, there's no noise on it when you plug a phone in and simply plugging a phone in doesn't solve the broadband problem in this instance.

 

Does anyone else have any ideas on how to resolve the problem of a stuck profile following a line fault?

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Distinguished Sage
Distinguished Sage
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Message 12 of 22

Re: Stuck BRAS Profile

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@SteveB2 wrote:

 

Hi Keith,

 

The phone line is fixed, there's no noise on it when you plug a phone in and simply plugging a phone in doesn't solve the broadband problem in this instance.

 

Does anyone else have any ideas on how to resolve the problem of a stuck profile following a line fault?


The only option is going to be a visit.

 

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SteveB2
Aspiring Contributor
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Message 13 of 22

Re: Stuck BRAS Profile

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Thanks Keith,

 

But will they see a stuck profile as a fault? I don't mind paying £130 if they fix it (though I shouldn't have to), but I'm worried that I'll have to pay £130 and they still won't fix it!

 

Does anyone else have any useful suggestions?

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Distinguished Sage
Distinguished Sage
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Message 14 of 22

Re: Stuck BRAS Profile

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If you have a HH5 type A, you can monitor the line stats using RouterStatsHub http://www.vwlowen.co.uk/RouterStatsHub/routerstatshub.htm  at least you will then be able to see if there is an underlying fault still causing the problem.

SteveB2
Aspiring Contributor
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Message 15 of 22

Re: Stuck BRAS Profile

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Thanks Licquorice,

 

I do still have the HH5 Type A, but they made me buy a SmartHub as part of the fix for the line fault. I can plut the HH5A back in and then I just type in the URL below?

 

Presumably, there's not an equivalent function on the SmartHub (I'm worried about disconnecting the hub and what effect that might have on the IP profile).

 

Thanks again.

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Distinguished Sage
Distinguished Sage
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Message 16 of 22

Re: Stuck BRAS Profile

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@SteveB2 wrote:

Thanks Licquorice,

 

I do still have the HH5 Type A, but they made me buy a SmartHub as part of the fix for the line fault.

Demand your money back, there is absolutely no reason to buy one to fix a line fault.

 

I can plut the HH5A back in and then I just type in the URL below?

 

Yes, just download the program and follow the instructions.

 

Presumably, there's not an equivalent function on the SmartHub (I'm worried about disconnecting the hub and what effect that might have on the IP profile).

 

No. As long as you only disconnect once DLM won't intervene further. De-power the hub before disconnecting from line.

 

Thanks again.


 

SteveB2
Aspiring Contributor
367 Views
Message 17 of 22

Re: Stuck BRAS Profile

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Thanks Licquorice,

 

The HH5 keept disconnecting 3-4 times per day I thought that it was trying to get higher speeds because the margin was so high, but when I spoke to BT they said it was faulty and sold me the SmartHub at a discount (£50 instead of £120). It doesn't disconnect as often but it's still at the same capped speed unfortunately.

 

I'll try the routerstats software, but I'm pretty confident that the line is OK (they found a fault and upgraded the line so it should be better than the 12M speed I had for years, not worse.)

 

Thanks again

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Distinguished Sage
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Message 18 of 22

Re: Stuck BRAS Profile

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It's only "worse" because of the historic dropping connection.

It can take months for DLM to release a banding depending on many factors which have already been mentioned in this thread.
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SteveB2
Aspiring Contributor
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Message 19 of 22

Re: Stuck BRAS Profile

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Hi Webby,

 

The point is that the fault is fixed so there's no real reason for this not to be reflected in my speed. The speed drops quickly when there's a problem (as it should), but if a fault is found and fixed there should be some way of telling the DLM this so that it essentially treats it like a new connection and finds the best speed with what is essentially a new line.

 

That being said, I'm only interested in practical not ideal World solutions and I realise that we have to work with the system that's in place.

 

What I'm after therefore are practical suggestions as to how to get this problem fixed. Waiting for months isn't an acceptable solution especially as there's no guarantee that things will get better on their own.

 

I appreciate the time you've taken to read this thred and to to comment, but please try and provide practical advice.

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Message 20 of 22

Re: Stuck BRAS Profile

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@SteveB2 I'm sorry to see you're having issues with your broadband speed. You'll need to get a Broadband boost engineer appointment booked and they will be able to reset the DLM. Our broadband faults team can be contacted on this link.

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