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Mad_scientist
Aspiring Expert
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Message 1 of 6

Stuck IP profile

I seem to be stuck at 67 Mbps even though max sync is between 78-82 Mbps. It has been like this for a year and although I have left the connection alone it has not recovered, connection reset istself every 14 days although recently when for 22 days. Used to get a solid 78 Mpbps all the time, and i would like it back. Tried a quiet line test and there was no issue, hub has been restarting every 3 days or so in the last week though...

Some stats...

Product name:

BT Hub 6A

Serial number:

 

Firmware version:

SG4B1000B540

Firmware updated:

09-Jul-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 13 Minutes 47 Seconds (just restarted normally goes 14 days +)

Data rate:

20.00 Mbps / 67.00 Mbps

Maximum data rate:

27513 / 81783

Noise margin:

15.4 dB / 9.7 dB

Line attenuation:

10.6 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

7 MB Uploaded / 22 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

 

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

 

5 GHz wireless channel:

Smart (Channel 48)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:84:C9:BA:A5:F7

Software variant:

-

Boot loader:

7.33.1

 

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5 REPLIES 5
imjolly
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Message 2 of 6

Re: Stuck IP profile

looks like the reset was due to firmware update  the 14 day reset has no affect on your connection having been a sufferer myself but if resetting every few days then that will not help stability with DLM

maybe firmware update will help



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Mad_scientist
Aspiring Expert
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Message 3 of 6

Re: Stuck IP profile

I think it just looks like the firmware updated today as i did a factory reset. Its been on that firmware for a while now in reality. 

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imjolly
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Message 4 of 6

Re: Stuck IP profile

there are updates which have happens to the 540 firmware which show a new update date but don't change the firmware number  don't think factory reset would change the firmware update date but a factory reset can help fully install a firmware update



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Mad_scientist
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Message 5 of 6

Re: Stuck IP profile

Seems to be restarting connection ever 3 days now. Wish we could see the error stats on the home hub
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imjolly
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Message 6 of 6

Re: Stuck IP profile

must be something wrong if restarting every 3 days  maybe time to get engineer visit espedcially if there is no line noise on quiet line test



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