cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
rigggary99
Contributor
196 Views
Message 1 of 6

Stuck on 55/10 profile

Hey guys,
Recently moved house, previously on the 80/20 service and was very happy with the speeds.

Now in a new property and I am fully aware I won't be getting the 80/20 speeds.
However, I am currently paying for Infinity 2 (Upto 80/20) Yet my IP profile is stuck on the 55/10.

Would a Mod kindly arrange to have the IP profile removed/increased back to 80/10 to squeeze the extra sync speed out of my connection?
Not much point in paying for Infinity 2 if you're capping me at the Infinity 1 speeds!

Thanks in advance.

routerstats.jpg

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
180 Views
Message 2 of 6

Re: Stuck on 55/10 profile

What does your package say in MYBT?

were you previously on infinity 1 and got the free speed upgrade?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
rigggary99
Contributor
172 Views
Message 3 of 6

Re: Stuck on 55/10 profile

My package says 'Superfast Fibre 2 unlimited' - pic attached.

In my old place I was paying from day 1 to get the 80/10 speed.

When I placed my order for my new house, I had the conversation with the guy about either going for option 1 (50/10), or paying for option 2 to try and squeeze any extra sync speed out of the connection.

I opted for option 2 but I'm still stuck on a 50/10 profile.

package.jpg

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
159 Views
Message 4 of 6

Re: Stuck on 55/10 profile

I have asked mods to help get you back on correct package  they will post here tomorrow



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
rigggary99
Contributor
155 Views
Message 5 of 6

Re: Stuck on 55/10 profile

Brilliant, many thanks for the quick replies.

0 Ratings
Reply
Moderator
Moderator
112 Views
Message 6 of 6

Re: Stuck on 55/10 profile

Hi @rigggary99  welcome back and sorry that you are not getting the speed you expected on your connection. It does look like the profile needs to be corrected. I've sent you a Private message explaining how you can contact the forum moderation team and we will help you with this. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply