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winelight
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Success - finally got Fttp after 75 minute phone call

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On my first attempt to order FTTP I was defeated by an unhelpful "computer says no" script monkey, who basically called me a deluded liar, but I set aside an afternoon a few days later and finally managed to persuade a member of call centre staff that the fact that I could see fibre on the telegraph pole outside my home, and that a neighbour had just had it installed, and that the Openreach checker said it was available at my address, probably meant that in reality it was available in spite of "BT computer says no". So I was put through to the fibre to the home team whose computer also said no, but fortunately the person I spoke to was also prepared to believe me, rather than just fob me off, and went to some trouble to find out that their supervisor's system indeed showed it as available, but their system, on which they could place the order, did not. Finally after 1 hour 15 minutes and 9 seconds they somehow resolved this and my order was placed and it is now installed and working. 

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Re: Success - finally got Fttp after 75 minute phone call

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Cool Story.
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