Sudden Drop in Speed

[dean0]

My BB connection has been very good with constant good speed for well over a year, but recently starting running very slow with high ping. Speed has halved from 75 to 40. My Stats are below should I book an engineer visit?

Product name:

BT Hub 6A

Serial number:

+084319+NQ62931706

Firmware version:

SG4B1000B540

Firmware updated:

15-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

1 Days, 6 Hours 16 Minutes 2 Seconds

Data rate:

20.00 Mbps / 41.06 Mbps

Maximum data rate:

24283 / 42125

Noise margin:

15.8 dB / 6.5 dB

Line attenuation:

20 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

1466980 MB Uploaded / 47266 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

dean0-2

2.4 GHz wireless channel:

Channel 11

5 GHz wireless network name:

dean0-5

5 GHz wireless channel:

Channel 48

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

[imjolly]

can you enter your phone number and post results remember delete number http://dslchecker.bt.com/adsl/adslchecker.welcome

any noise on quiet line test?

have you tried using test socket with a filter to see if that helps?

[dean0]

Thanks here is the test:

Just tested the phone and there is no dial tone. Its new NTE no extensions plugged in.