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robers7
Beginner
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Message 1 of 2

Sudden increase in DSL disconnects

I'm running a normally very stable g.fast line at around 300mbps being situated about 100m from the cabinet.

I've experienced 17 DSL disconnects (purple then orange lights on the hub, then immediate reconnection - total downtime about 5 mins) over the last 12 months. 11 of these disconnects have occurred since the beginning of June. This week alone I have had the broadband connection drop 5 times.

It always comes straight back, but naturally the disconnection is not good if you're working from home and on a teams call or the like.

I'm wondering if there might be something obvious I can do to try to mitigate this, or does it require further investigation?

Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Sudden increase in DSL disconnects

as you have G.Fast and therefore still use the phone line have you check the line for any noise by dialling 17070 option 2  should be silent and best with corded phone



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