I've been connected with infinity1 for a year now, and it's largely been great. I took the offer of getting my connection regraded to 55mbit (upstream about 8.9) in April (at the cost of a contract extension, but since all had been well, no biggy I thought)
All of sudden 2 weeks ago, the router dropped the connection and resynced at 42/6. I left it alone for a week to see if it was just some temporary line glitch, but no, it remained. So rebooted the router manually. Nope, same sync. I raised the issue in the support chat, and after wading through all the usual wifi stuff (We're not talking in-house connection, after all) they agreed to "refresh my line"
after 3 days nothing had happened (no router resyncs) - so I scheduled a router reboot for 5am the following day.
Router resynced 55/7.9 - Good enough! Then dropped again to 42/6 after about an hour. I scheduled another reboot the following day, and almost the same thing happened. I noticed something yesterday, during the midle of the day (about 1230) the SNR Margin on the downstream leapt from 6.5 to 14.0, so leaving it until 1630 - I rebooted the router.
Sync came back 55/8, SNRM 6.8.. until just after 6pm, when this happened:
This is proving quite frustrating since 1: I got myself in an extended contract for the jump to 55, and 2: I rely quite heavily on the upstream, and the difference between 8 and 6 makes a big difference for me.
Anyone have any idea what might be going on here?
I've been running DSLstats for a couple of days to try and see what's going on.
P.S. Using Billion Bipac 8800NL router, HH5 used as WiFi access point only.