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ARevesz
Beginner
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Message 1 of 9

Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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Hi,

 

Over the past couple of days, I have noticed a sudden and quite severe drop from my usual speeds. For years I have pretty solidly had around 62Mbit/s down, however over the past couple of days it has dropped from between 23-30Mbit/s and pretty much refuses to go above 30Mbit/s.

 

Here is what my line is rated for:

Screen Shot 2016-09-09 at 23.05.44.png

 

Here is my current speed test and IP profile:

 

Screen Shot 2016-09-09 at 23.07.02.png

 

I do believe I have somehow ended up on the wrong IP profile - I'm wondering if there is any way to get this reset? 

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Distinguished Sage
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Message 2 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Distinguished Sage
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Message 3 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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resets can only be carried out by an Openreach engineers visit if a fault is found
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ARevesz
Beginner
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Message 4 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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Unfortunately, we no longer have any Home Hub - our Home Hub 2 (which we got when we first signed up) stopped powering on a long time ago, have since used third party routers.

 

Having talked to a live chat member, they have created an order to send a new Home Hub out to us as a replacement, but was hoping to see if there was anything that could be identified whilst we're waiting for the new hub, as surely it's not the only way BT can support potential line issues..

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Distinguished Sage
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Message 5 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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without being able to see the detailed line stats we cannot start to see the possible cause of the problem is
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Distinguished Sage
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Message 6 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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your IP Profile will have dropped due to line faults that is why the stats are needed
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ARevesz
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Message 7 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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Okay, I'll wait for the new home hub to arrive then.

Thanks 🙂
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ARevesz
Beginner
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Message 8 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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Oh, just done another check and everything now seems to be back to normal. The profile is back to where it should be - now getting my usual 62Mbit/s down 18Mbit/s up. 

 

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Moderator
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Message 9 of 9

Re: Sudden severe drop in speed (Infinity 2) - wrong IP profile?

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Thanks for letting us know @ARevesz and thanks to @john46 for helping out with this one.

 

Cheers

 

David

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