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Sconterboy
Aspiring Expert
467 Views
Message 1 of 15

Sudden speed drop

Hey,

 

So I have had Fibre for a while now and for the first few months was more than stable at over 40Mbps, then it dropped to 33Mbps.....although not great and BT were unable to explain it, I was told "well it's within your expected speeds, so you will have to deal with it".....Fine, I understand how the business and what little rights the consumer actually has.

 

All of a sudden today, it has dropped to 23.93Mbps, which is even 4 Mbps below my minimum.

 

From my limited knowledge, I cannot see anything wrong with my stats so am looking for some help.....anyone got any ideas??  I should add that I haven't reported to BT yet, thought I'd try here first...had some great help on here before!

 

 
Product name:

BT Hub 6A

Serial number:

+084319+NQ71537210

Firmware version:

SG4B1000B540

Firmware updated:

20-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 25 Minutes 14 Seconds

Data rate:

8.93 Mbps / 23.93 Mbps

Maximum data rate:

8928 / 24124

Noise margin:

6.2 dB / 3.1 dB

Line attenuation:

23.2 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

29 MB Uploaded / 798 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-897S

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-897S

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:0D:E8:87

Software variant:

-

Boot loader:

7.33.1

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14 REPLIES 14
Sconterboy
Aspiring Expert
449 Views
Message 2 of 15

Re: Sudden speed drop

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Distinguished Sage
Distinguished Sage
431 Views
Message 3 of 15

Re: Sudden speed drop

You should not have displayed  your phone number on your last post, as its a public forum, and you are likely to get scam calls.

For your own protection, I have passed it to a moderator to edit, so your post will not be visible.

Please read the following page Privacy warning

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Distinguished Sage
Distinguished Sage
399 Views
Message 4 of 15

Re: Sudden speed drop

can you try connecting to the test socket with a filter even if you have a filtered master socket to see if that helps  when conencted to test socket can you post new stats  also check for any line noise    dial 17070 option 2  should be silent and best with corded phone



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Sconterboy
Aspiring Expert
374 Views
Message 5 of 15

Re: Sudden speed drop

Hey, I don't have a phone connected to the number anyway as it was always getting nuisance calls from pretty much the day it was connected and it's a second dedicated line for the internet, but I do appreciate you getting it removed for me. It is a master socket so there is no test socket, I will get it sorted when I get home tonight. Thanks very much mate, Scott
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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Sudden speed drop

There will be a test socket behind both removable sections.

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Sconterboy
Aspiring Expert
352 Views
Message 7 of 15

Re: Sudden speed drop

Brilliant. Thanks very much guys.
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Sconterboy
Aspiring Expert
330 Views
Message 8 of 15

Re: Sudden speed drop

 
Product name:

BT Hub 6A

Serial number:

+084319+NQ71537210

Firmware version:

SG4B1000B540

Firmware updated:

20-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 10 Minutes 17 Seconds

Data rate:

9.16 Mbps / 23.49 Mbps

Maximum data rate:

9157 / 23796

Noise margin:

6.2 dB / 3.1 dB

Line attenuation:

23.6 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

0 MB Uploaded / 1 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-897S

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-897S

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:0D:E8:87

Software variant:

-

Boot loader:

7.33.1

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Sconterboy
Aspiring Expert
329 Views
Message 9 of 15

Re: Sudden speed drop

Hey,

 

Everything appears fine on the call, the stats above are on the test socket.

 

Thanks for the help.

 

Cheers,

Scott

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Sconterboy
Aspiring Expert
321 Views
Message 10 of 15

Re: Sudden speed drop

And now.....:(:(

 

 
Product name:

BT Hub 6A

Serial number:

+084319+NQ71537210

Firmware version:

SG4B1000B540

Firmware updated:

20-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 4 Minutes 13 Seconds

Data rate:

8.75 Mbps / 18.21 Mbps

Maximum data rate:

8751 / 17320

Noise margin:

6.1 dB / 2.4 dB

Line attenuation:

25 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

4096 MB Uploaded / 4097 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-897S

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-897S

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:0D:E8:87

Software variant:

-

Boot loader:

7.33.1

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