Super Duper fast fibre is actually....

[JayD29]

Super Duper Slow.... 

i pay £35 a month for a 50Mbps connection on a new build that has fibre in the house and out to the exchange. im often seeing as low as 11Mbps down and 8Mbps up. (single occupant on 1 device at a time).

took 3 days to get the net sorted for the house and even then... the customer service was shocking... im still waiting for a call back to upgrade to the origninall package i wanted. (ill be waiting a long time and by the time they do ill be moving over to virgin when they get in the area).

Terrible throttling 

Terrible service

Terible Cusomter care. 

[imjolly]

From the speeds you quote it sounds mode like FTTC not FTTP - fibre to the cabinet and then your normal copper line from cabinet to your home

can you post hub stats  if hh6 then advanced settings then technical log information 

can you enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html

check line for noise. Dial 17070 option 2 should be quiet and best done with corded phone 

are you using test socket with with a filter to see if that improves your connection