Since upgrading to Fibre Plus I've been experiencing intermittent dropouts. The DSL will drop and reconnect in a minute or two on average every few days but can be anything between an hour and three weeks.
Two weeks ago I called 150 and was told that there was a fault in the cabinet and an engineer visit was booked. It never happened and the fault status was reset to normal. I phoned again and was told that it's not considered a fault unless it happens many times a day!!!!!!
I can't connect to online diagnostics, but my router stats show
This is the router tech log of the last dropout..
The most common cause of drop-outs is noise on the line. Do a quiet line test on 17070 option 2, any noise report a line fault on 151.
The line is quiet.
The tech support chap I spoke to first said that my DSL had dropped three times recently due to a fault at the cabinet and requested engineer visit but nothing happened.
the good thing is the dropouts have not yet affected your connection which still looks good when dropouts happen what colour changes do you see of the hub light
have you tried using the test socket with a filter even if you currently have a filtered master socket to see if that helps stability
Router light goes to orange for about a minute then back to blue. Smart Hub Manager shows DSL disconnected.
I had an Openreach engineer here earlier this year and he fitted the latest master socket adjacent to my router and checked out the internal wiring giving it a clean bill of health and also renewed the wiring between my house and the cabinet. Subsequently, I had a rock solid 50Mb connection. The trouble started when I upgraded to Plus.
The tech support guy identified noise spikes at the cabinet in the road.
I raised a complaint this morning and the tech team have apparently found something and are sending a specialist fault investigator to my house tomorrow morning.
@tonyw1 thanks for the update, post back to let us know how the SFI visit goes.
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