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Hward29
Beginner
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Message 1 of 15

Super Slow Download/Upload Speeds

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Over the course of the past week, I have been encountering a huge decrease in my Down/Up Load Speeds. I usually get around 45mbps+ download on a normal day, but recently I am barely even reaching above 7mbps. 

Any ideas on what could be going wrong or how I could try and fix this, Or is it just a BT problem in my area that we don't know about?

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Super Slow Download/Upload Speeds

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Can you post stats from hub. If hh6 then advanced settings then technical log information.  If hh5 then troubleshooting then helpdesk 

any line noise dial 17070 option 2 should be silent and best with corded phone 

enter phone number and post result http://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Hward29
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Message 3 of 15

Re: Super Slow Download/Upload Speeds

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Screenshot .png 

 

BT Hub 6A

Serial number:

+084316+NQ71559729

Firmware version:

SG4B1000E016

Firmware updated:

24-May-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

0 Days, 0 Hours 8 Minutes 47 Seconds

Data rate:

998 Kbps / 15.58 Mbps

Maximum data rate:

1015 / 20176

Noise margin:

6.4 dB / 6.4 dB

Line attenuation:

29.5 dB

Signal attenuation:

0 dB / 29.5 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

46 MB Uploaded / 138 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-X8ZS

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-X8ZS-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:0D:12:6D

Software variant:

-

Boot loader:

7.33.1

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himonster
Beginner
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Message 4 of 15

Re: Super Slow Download/Upload Speeds

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Looking at that, I'd say it's wifi related.

Have you tried rebooting your hub? Sometimes this just refreshes everything.

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Hward29
Beginner
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Message 5 of 15

Re: Super Slow Download/Upload Speeds

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I have rebooted it recently. As you could see from the advanced info the uptime of the HHub is only 8 minutes 

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himonster
Beginner
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Message 6 of 15

Re: Super Slow Download/Upload Speeds

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Ok sorry, didn't notice it. Was only trying to help.
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himonster
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Message 7 of 15

Re: Super Slow Download/Upload Speeds

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Try a speed test via the BT app. It also checks for issues in your area.

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Super Slow Download/Upload Speeds

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Please don't reset the hub anymore as that won't help  are you using the test socket with a filter to see if that improves your connection especially attainable 

Did you check quiet line test



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Hward29
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Message 9 of 15

Re: Super Slow Download/Upload Speeds

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Hi, 

don’t think I am able to even try the quiet line test. Home phone cannot make calls, and any calls that is received just Carries on calling and nothing happens. Also tried when plugged directly into master socket and same thing occurs. 

We are using a wireless phone but that shouldn’t make a huge difference? The phone also says on it to check Telephone Line. 

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Distinguished Sage
Distinguished Sage
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Message 10 of 15

Re: Super Slow Download/Upload Speeds

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the most basic check for your broadband is to check your phone line is working and noise free.  try quiet line test with your cordless phone if you don't have a corded phone.  dial 17070 option 2 should be silent ( cordless might get dull hum which is normal)  any noise is a problem and to ensure problem not in your home then you need to try using test socket which is behind from plate of master socket  if still noise then report phone fault to 151



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