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ArnieL
Moderator
Moderator
460 Views
Message 11 of 15

Re: Super disappointed with customer service: no phone line at all after Fibre 'activation'

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Hello @Hawkmoon19,

Welcome to the Community and thank you for posting. I'm really sorry to hear about the delays you have had in getting your new services connected. If you send me your information, I'd be happy to take a look at the details of your complaint.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks

ArnieL

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Hawkmoon19
Aspiring Contributor
438 Views
Message 12 of 15

Re: Super disappointed with customer service: no phone line at all after Fibre 'activation'

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Thanks for your assistance via Twitter.

I'm pleased to say that the Open Reach team came out on Saturday and got my landline and broadband back up and running, so I'm grateful for them coming out on the weekend. 

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DavidM
Moderator
Moderator
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Message 13 of 15

Re: Super disappointed with customer service: no phone line at all after Fibre 'activation'

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Great result @Hawkmoon19 .

Thanks for getting back to let us know you're sorted. Are you ok to mark this as solved?

Cheers

David

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Hawkmoon19
Aspiring Contributor
410 Views
Message 14 of 15

Re: Super disappointed with customer service: no phone line at all after Fibre 'activation'

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Yes thank you it can be marked as solved

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DavidM
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Moderator
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Message 15 of 15

Re: Super disappointed with customer service: no phone line at all after Fibre 'activation'

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