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sleightyone
Aspiring Contributor
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Message 1 of 2

Super fast Broadband issues 3 consecutive evenings

Hi WTF is happening with the "Always On" Super fast Broadband" in the 01785 Stafford area? For the last 3 consecutive evenings my service has gone down , 2/5/16 17:00 to 20:00, 3/5/16 16:30 to 20:30, tonight 4/5/16 15:00 to I don't know when ! Retired BT pensioner ranting on, Not going to meet those 5 9's target this quarter
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Super fast Broadband issues 3 consecutive evenings

Are you using a hh5 or a separate modem and router/hub?

 

here are some pages to check if you have not already. http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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