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Clare71
Beginner
140 Views
Message 1 of 4

Super fast Fibre problem

Our village has just has fibre installed to everyone’s delight. We remain one of a couple of properties that cannot order yet. I have been trying to get answers from openreach as to what the problem is as all my neighbours are now on Fibre except me. All I get is ‘computer says no’ answers.

Today I have found out that Openreach say we are on cabinet 1 (which is not Fibre enabled) but an openreach engineer confirmed today that we are actually going through cabinet 6 with all our other neighbours. He checked our line in front of me and said no reason why you can’t order Fibre.

Can anyone help with this please?

 

 

 

 

 

 

 

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
126 Views
Message 2 of 4

Re: Super fast Fibre problem

enter your phone number and post results  delete number but leave exchange and cab  https://www.btwholesale.com/includes/adsl/main.html

is BT Retail your ISP



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Clare71
Beginner
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Message 3 of 4

Re: Super fast Fibre problem

Hi

Yes I am with BT 

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Sage
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Message 4 of 4

Re: Super fast Fibre problem

Can you post a screenshot of the checker result?

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