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Micker
Contributor
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Message 1 of 2

Super fast fibre 2 speed poor

My speed has been dropping over months.

I was getting high 60s over a year ago, dropped this year to 50s, now getting 35Mb.

My contract states:

We estimate your:

  • download speed will be between 49Mbps and 69Mbps
  • upload speed will be between 15Mbps and 18Mbps.

 

Your Stay Fast Guarantee
 
Your Stay Fast download speed is 44Mbps.
 
Why is the speed dropping, Openreach cant find anything wrong with line.
 
I am also close to cabinet, have lodged a complaint with BT there is no point in me paying for a service they cant provide, will have to drop down to another lower speed one.
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1 REPLY 1
Sage
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Message 2 of 2

Re: Suprt fast fibre 2 speed poor

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log/information.

HH5 Troubleshooting/helpdesk.

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