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medds
Beginner
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Message 1 of 3

Superfast Broadband

Why are we told we can get up to 50mb if we upgrade for extra cost and end up with 1.9mb to 2.5mb on  a good day

I upgraded as BT said i would get better internet speed, previousely i got anything from .5mb to 2.2mb after upgrading to said speed of up to 50mb i find i end up with fluctuating speed of 1.9mb to 2.6mb on a very good day

We in the country side have been conned to paying more for a little to satisfy the government figures. 

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2 REPLIES 2
Sage
Sage
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Message 2 of 3

Re: Superfast Broadband

Enter your phone number HERE and post the result, remove your number before posting.

Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

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Moderator
Moderator
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Message 3 of 3

Re: Superfast Broadband

Hi @medds those speeds are definitely not anywhere near what you would expect on fibre broadband.

Please post the information requested by @pippincp and we will be happy to help you improve your speed.

Cheers
John

Community ModeratorJohnC
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