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Distinguished Sage
Distinguished Sage
201 Views
Message 11 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

the dslchecker speeds show slightly lower that these figures but still higher than current speed  phone CS 151 and complain that you are below estimated speed and need engineer visit.  it may be there is a line problem or that your line quality is not as good as expected ie aluminium

bear in mind alll speeds quoted by BT are connection speeds not actual download speed - no ISP guarantees download speed



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stevenwill78
Aspiring Contributor
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Message 12 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Will do thank you
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stevenwill78
Aspiring Contributor
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Message 13 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

I have an engineer booked in for monday hopefully it gets sorted thanks
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stevenwill78
Aspiring Contributor
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Message 14 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Could their be a problem with the new smart hub 2 modem iv got two both show the same speed but when i plug in my Draytek 2760n i get this
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stevenwill78
Aspiring Contributor
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Message 15 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Screenshot (5)_LI.jpgcheck out the download speed

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Distinguished Sage
Distinguished Sage
159 Views
Message 16 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

big connection speed difference mainly due to draytek connecting with 3db noise margin which is boosting conenction speed



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Distinguished Guru
Distinguished Guru
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Message 17 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Have you confirmed the speed shown by the Draytec with a speed test?

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stevenwill78
Aspiring Contributor
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Message 18 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Yeah 58mb
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stevenwill78
Aspiring Contributor
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Message 19 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Smart hub 2 pluged back in

Screenshot (6)_LI.jpg

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stevenwill78
Aspiring Contributor
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Message 20 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

smart hub 2 speedtest

Screenshot (6).png

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