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Distinguished Guru
Distinguished Guru
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Message 21 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Any reason for going back to the hub? Why not continue with the Draytec?

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stevenwill78
Aspiring Contributor
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Message 22 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

I live in an old concrete house so i need the smart hub 2 and wifi extender to reach some of the rooms upstairs
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Moderator
Moderator
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Message 23 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

@stevenwill78 welcome to the community and thanks for posting, I'm sorry to see you're having speed issues with your connection.

I don't think the engineer will be able to help as this sounds more like an issue with the Smart Hub 2 rather than the network. I've sent you a Private Message with details on how you can get in contact with the mod team and we can raise a case with the Hub team to get this looked at.

Community ModeratorNeilO
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Moderator
Moderator
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Message 24 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

@stevenwill78 I still haven't heard back from the Hub team but as discussed yesterday we'll still go ahead with the engineer visit as the number of errors on the connection are cause for concern and I'll follow up afterwards.

Community ModeratorNeilO
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stevenwill78
Aspiring Contributor
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Message 25 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Ok thank you
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stevenwill78
Aspiring Contributor
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Message 26 of 26

Re: Superfast Fiber Plus Slower than handback threshold for months

Hi just an update there must be some outside interference somewhere i came down this morning with a max speed of 51 Mbps and a downstream noise margin of 7.4. so i restarted the router i connected at 50Mbps with a noise margin of 6.1 now just 5 hours later max speed has dropped down to 46Mbps and a noise margin of 5.1

 

Screenshot (13)_LI.jpg

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