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NAROBS
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Message 21 of 98

Re: Superfast Fibre 1 Essential

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I presume that helpful reply means I'll have to unbox either the Home Hub 5A or the HH3, that are currently sitting on my dining room floor waiting to be posted to the BT recycling centre  so I can run  one of the router stats apps. 

At least, I know now what routers to spare from the crusher.

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Message 22 of 98

Re: Superfast Fibre 1 Essential

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Nope, no BT hub has Telnet access. You either need an unlocked Openreach modem or a third party router.

Edit: Although there is no Telnet access you might get some stats using this http://vwlowen.co.uk/RouterStatsHub/routerstatshub.htm

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NAROBS
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Message 23 of 98

Re: Superfast Fibre 1 Essential

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Why the app RouterStatsHub5A then ?

 

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Message 24 of 98

Re: Superfast Fibre 1 Essential

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It doesn't access the hub via Telnet, it uses the web interface.

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NAROBS
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Message 25 of 98

Re: Superfast Fibre 1 Essential

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Ignore last post - didn't read the end of your last.

I'll try that one. That might show which end is dropping the signal.

Incidentally, I'm using Cat 6 cable terminated with RJ-11s to connect the hub to the master socket. I haven't had any problems before with this from Home Hub 3 onwards.  Is it still OK to use this cable with Smart Hub 2.

Is it true that the modern master sockets don't include built-in surge protection ?

 

N

 

 

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Message 26 of 98

Re: Superfast Fibre 1 Essential

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Cat 6 is fine, will be better than standard cable.

As far as I'm aware, surge protection no longer forms part of the circuitry of NTE5s.

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NAROBS
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Message 27 of 98

Re: Superfast Fibre 1 Essential

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Just "Unboxed"  the old BT Home Hub 5A  (Which was on its way to the scrappies), connected up and got this:-

Utilities - BT - Broadband_BT_Wholesale_DSL_Test_25012019 - 25102019.JPGUtilities - BT - Broadband_Home_Hub_5 -Connection_Information_25102019 -25102019.JPG

So, no difference to the Smart Hub 2.

IP profile has obviously been capped, possibly by DML. 

So what I was told on the chat line this morning about my existing Smart Hub 2  being faulty and dropping the connection was a load of old bullshine. Following this up, I checked the "Order tracking" on the my BT account for sight of the order for a new smart hub that I was also promised during this mornings chatline conversation as a soluition to my broadband data rate issues - you guessed it, no orders have been placed at all.

So it looks like there was no intention to fix the fault.

With that capacity for dissembling and can-kicking, it would appear that some BT chat line staff have got a wonderful career in politics awaiting them.

My line has been marked as "Faulted" in the on-line account details, with no further information. And its not clear whether any further action to right the data rate will be made - personally I doubt it.

As was previously advised by your colleague, it looks like I'm stuck with 25MBps down (Even though I'm paying for 50MBps) unless and until an engineer resets my IP profile.

What an absolute shower BT are.

 

 

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Message 28 of 98

Re: Superfast Fibre 1 Essential

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As your connection appears unstable the DLM will take action to stabilise your connection by increasing noise margin and reducing speed and ending in banded profile.  To get out of banding you need your link problems fixed and then a stable connection

can you post full stats from hh5    troubleshooting then helpdesk



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NAROBS
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Message 29 of 98

Re: Superfast Fibre 1 Essential

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Utilities - BT - BT_Home_Hub_5 - BT Home Hub Manager - Information for Helpdesk agents_Page_1.jpg

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Message 30 of 98

Re: Superfast Fibre 1 Essential

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Until you get an engineer visit and get your line fixed nothing will improve.

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