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Distinguished Sage
Distinguished Sage
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Message 11 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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@PeterY1 wrote:

No noise.


In that case, I will ask a moderator to help.

 

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PeterY1
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Message 12 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Thanks

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Moderator
Moderator
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Message 13 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1,

We'll look into this for you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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PeterY1
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Message 14 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Thanks Daniel
Moderator
Moderator
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Message 15 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 I called there but missed you. Wholesale won't progress the fault without an engineer attending, I have pushed back on this several times but the won't budge. I've booked the first available appointment for Monday between 8am and 1pm. Can you reply letting me know if that suits as I can change it if needs be?

Community ModeratorNeilO
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PeterY1
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Message 16 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil

Thanks. Can we make it Friday 18th if that's possible please?

Many thanks

Pete
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Moderator
Moderator
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Message 17 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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@PeterY1 Yes  that's no problem at all, the appointment has been changed to the 18th AM slot.

Community ModeratorNeilO
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PeterY1
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Message 18 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Many thanks
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Moderator
Moderator
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Message 19 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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@PeterY1 No problem, I'll set a reminder for Friday afternoon to check on the engineers report.

Community ModeratorNeilO
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Moderator
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Message 20 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 I called there but missed you, Openreach have repaired the underground fault last week and I can see the upload is slowly increasing. It's not were I would expect it to be just yet so I'll keep monitoring this and will also ask if Wholesale can do anything further to help improve this.

Community ModeratorNeilO
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