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PeterY1
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Message 21 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil,

Thanks. I am not noticing any material increase in upload speed yet. The download speed has dropped a bit. Perhaps still settling. Will monitor on my side too.

Thanks for keeping at it.

Pete

 

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PeterY1
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Message 22 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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 edit(1) 31.1.pngHi Neil,

On our call we agreed to have an Openreach engineer visit today (Thu 31 Jan). I've got a text asking me to book an appointment. When I look on to BT Retail I see this the attached screenshot. Do I need to take action or is this a left hand right hand thing?

Cheers

Pete

 

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Message 23 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1

Thanks for posting back.

I'll let @NeilO know that you've been back in touch and he'll give you a shout later today.

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 24 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 I called there but missed you, I'm really sorry about this. I have a message from wholesale saying the appointment request timed out and to rebook. Regrettably this message wasn't conveyed to me when I was booking the visit so I was unaware that it was rejected.  I was calling to apologise for this try and organise another time that suits you and I will call again tomorrow.

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PeterY1
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Message 25 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil,

Wed 6th Feb or Thu 7th Feb are best for me.

Many thanks,

Pete

 

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Message 26 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 I've booked in Wednesday Am and will check this tomorrow to make sure there are no issues with it.

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PeterY1
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Message 27 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Great. Wednesday is perfect.

See engineer then.

Thanks

Pete
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Message 28 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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@PeterY1 No problem, I'm happy to help and sorry about today's visit.

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PeterY1
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Message 29 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil

The Openreach guys had a cherry picker at the pole next to the house drop wire. No uplift in speeds noticed yet but maybe I should not expect an immediate change.

Cheers

Pete
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PeterY1
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Message 30 of 48

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil,

I am not sure if the Openreach cherry picker drop line box inspection guys found anything to repair but no material increase in upload speed noticed yet.

Cheers

Pete

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