cancel
Showing results for 
Search instead for 
Did you mean: 
Distinguished Sage
Distinguished Sage
136 Views
Message 11 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change


@PeterY1 wrote:

No noise.


In that case, I will ask a moderator to help.

 

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
PeterY1
Contributor
135 Views
Message 12 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Thanks

0 Ratings
Moderator
Moderator
117 Views
Message 13 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Hi @PeterY1,

We'll look into this for you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the thumbs up next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
PeterY1
Contributor
106 Views
Message 14 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Thanks Daniel
Moderator
Moderator
73 Views
Message 15 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Hi @PeterY1 I called there but missed you. Wholesale won't progress the fault without an engineer attending, I have pushed back on this several times but the won't budge. I've booked the first available appointment for Monday between 8am and 1pm. Can you reply letting me know if that suits as I can change it if needs be?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
PeterY1
Contributor
61 Views
Message 16 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Hi Neil

Thanks. Can we make it Friday 18th if that's possible please?

Many thanks

Pete
0 Ratings
Moderator
Moderator
46 Views
Message 17 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

@PeterY1 Yes  that's no problem at all, the appointment has been changed to the 18th AM slot.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
PeterY1
Contributor
42 Views
Message 18 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

Many thanks
0 Ratings
Moderator
Moderator
29 Views
Message 19 of 19

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

@PeterY1 No problem, I'll set a reminder for Friday afternoon to check on the engineers report.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings