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Contributor
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Message 1 of 21

Superfast Fibre 2 Unlimited getting slower & slower

Started out as 80Mbps DL 17Mbps UL in the last few years it constantly drops.

Last year was 57Mbps DL 20Mbps UL. Just checked & its currently 50 Mbps DL 19Mbps UL.

Funnily enough on the BT website everytime I check online the max speed BT say they can offer in my area is the exact same lowest threshold I am on! BT estimate has dropped from 63Mbps in 2018 to 57Mbps in 2019 & just checked & it says 50 Mbps!

Last time BT had to send an engineer he said the reason for the speed constantly dropping is the local exchange is massively congested & over subscribed so more people are sharing the ports in the cabinet impacting speeds.

Is it even worth me asking BT to look into it again?

Capture.JPG

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Distinguished Sage
Distinguished Sage
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Message 2 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

can you post hub stats

if hh5 then troubleshooting then helpdesk  and if hh6 advanced settings then technical log information

check for line noise  dial 17070 option 2  should be silent and best with corded phone



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Contributor
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Message 3 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

HH5 Stats.JPG

BT have auto opened a fault on my line now its going haywire speeds keep dropping 50% then resetting then back again! Not good looks like its going to cut out soon! Line noise test is silent as well.

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Distinguished Sage
Distinguished Sage
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Message 4 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

stats look really bad compared to the dslchecker results

have you check BT pages for faults in your area?



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Message 5 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

BT have major faults in London on 0203 & 0207 numbers right now but not my area & I am 0208. I think something has happened in the local exchange as that is what the BT fault tracker says about the fault its at the Retail Server end right now!
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Contributor
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Message 6 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

This is the fault logged:

BT Fault1.JPG

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Sage
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Message 7 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

Which exchange and cab? You managed to cut that off.

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Contributor
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Message 8 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

Shepherds Bush @ Cabinet 31. Its at the top of the first screenshot I posted! BT auto closed the fault now but the issue is still the same keeps cutting out & resyncing not sure if I should open another fault or not as they have not fixed the original issue?

This is the current line stats:

HH5 Stats1.JPG

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Distinguished Sage
Distinguished Sage
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Message 9 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

there is obviously a line problem as your attenuation has dropped from 20 to 15 looking at both set of stats.  

if nothing listed on BT as fault then phone 151 and report fault



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Message 10 of 21

Re: Superfast Fibre 2 Unlimited getting slower & slower

Powered the HH5 off waited 10 mins now its been stable for about 30 mins so lets see what happens. First time in about 2 years I needed to power the HH5 off.....

HH5 Stats2.JPG

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