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scott_johnston
Contributor
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Message 1 of 4

Superfast Fibre 2 resyncs

Our hub resynced  at 9.12 / 35.99 speed but the  btw speedtest was showing a upload speed of 15.36. Then we had another resync showing the data rate as 8.64 /49.00.  I was wondering what on earth could be happening?. Now this afternoon had lots of resyncs logs below.

1st resync

Untitled2.png

 

Untitled.png1st resync

2nd resync

Untitled4.png2nd resync

Hub Logs

 

17:10:53, 02 Dec.

dsl:VDSL link Up: Down Rate=57548Kbps, Up Rate=8577Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

17:10:22, 02 Dec.

dsl:VDSL Link Down: duration was 21 seconds

 

dsl:VDSL link Up: Down Rate=57392Kbps, Up Rate=8514Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

17:09:36, 02 Dec.

dsl:VDSL Link Down: duration was 221 seconds

 

dsl:VDSL link Up: Down Rate=53006Kbps, Up Rate=8637Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB


dsl:VDSL Link Down: duration was 7895 seconds


dsl:VDSL link Up: Down Rate=35804Kbps, Up Rate=9116Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

14:53:20, 02 Dec.

dsl:VDSL Link Down: duration was 1433 seconds

 

14:29:27, 02 Dec.

dsl:VDSL link Up: Down Rate=57174Kbps, Up Rate=8693Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

14:28:58, 02 Dec.

dsl:VDSL Link Down: duration was 40 seconds


14:28:18, 02 Dec.

dsl:VDSL link Up: Down Rate=56583Kbps, Up Rate=8565Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 


14:27:53, 02 Dec.

dsl:VDSL Link Down: duration was 97191 seconds

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Superfast Fibre 2 resyncs

Try quiet line test. Dial 17070 option 2 should be silent and best with corded phone 

are you trying the test socket with a filter to see if that helps stability by eliminating your internal wiring and master socket faceplate



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scott_johnston
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Message 3 of 4

Re: Superfast Fibre 2 resyncs

i tried a quiet line test when i noticed it resyncing and I didn't hear anything and I did a call back test to see if it would resync it didn't. 

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Moderator
Moderator
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Message 4 of 4

Re: Superfast Fibre 2 resyncs

Hi @scott_johnston,

Welcome back to the Community and thanks for posting.

Sorry to hear that your connection is dropping out.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can look into this for you.
Thanks

Matt
 

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