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AEF
Beginner
382 Views
Message 1 of 4

Superfast Fibre Broadband

I have my new Hub, I have the fibre cable entering the house. I was due a visit from the Engineer this afternoon to connect me. They did not show. I waited until after 1800 hrs and tried to call BT, waiting in queue for over 30 minutes and then another 2 times after that. I gave up phoning at 1950 hrs. I tried to place an online complaint and it kept "loading details" page. I went onto the tracker prior to phoning and discovered that yesterday my installation date had been changed to 15 April - hence why I was phoning as I have not been informed of this change. I am working from home and postponed a few meetings this afternoon due to the impending change of provider and installation of the fibre. Has anyone else experience this and who authorises a change without informing the user? What can I do to resolve the situation, this is another month without Fibre!

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imjolly
Distinguished Sage
Distinguished Sage
379 Views
Message 2 of 4

Re: Superfast Fibre Broadband

Phone the FTTP TEAM on 08005874787 and see if the can help you

openreach have a backlog due the covid restrictions 

 



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AEF
Beginner
374 Views
Message 3 of 4

Re: Superfast Fibre Broadband

Thanks for the feedback.

Openreach have already been and put the cable through the external wall into the attic.

I am annoyed that I did not get notified of change of date, looking at tracking this evening it was changed yesterday. Also disappointed that customer services phone line is on a loop and complaint online is not loading.

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pippincp
Sage
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Message 4 of 4

Re: Superfast Fibre Broadband

Have you tried the number @imjolly has given you?

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