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Rob40
Newbie
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Message 1 of 19

Superfast Fibre Plus

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Been having trouble with broadband speed so when I saw the opportunity to upgrade for the same cost I thought I would give it a go.

Went live today so thought it would run the BT speed test, speed test came out as 2.2Mb/s which BT claims is good?

Its slower than yesterday when I was on superfast.

Can someone help me sort this out please?

Cheers Rob
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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Superfast Fibre Plus

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can you enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

can you post stats from hub  if hh6 then advanced settings then technical log information

what estimate did you get from BT when you changed package?  changing from infinity 2 to superfast plus won't give you faster speed just other benefits



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Rob40
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Message 3 of 19

Re: Superfast Fibre Plus

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How do I post a screenshot? I tried to copy and paste the info but it doesn't all show?
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Distinguished Sage
Distinguished Sage
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Message 4 of 19

Re: Superfast Fibre Plus

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use photo after selecting reply  Capture.PNG



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Rob40
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Message 5 of 19

Re: Superfast Fibre Plus

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This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:


Firmware version:

SG4B1000B540

Firmware updated:

10-Apr-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 22 Minutes 50 Seconds

Data rate:

800 Kbps / 2.50 Mbps

Maximum data rate:

1092 / 8265

Noise margin:

13 dB / 15.6 dB

Line attenuation:

29.9 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

6 MB Uploaded / 16 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-8PMG

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-8PMG

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:98:09:7F

Software variant:

-

Boot loader:

7.33.1

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Rob40
Newbie
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Message 6 of 19

Re: Superfast Fibre Plus

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20180829_114201.png

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Rob40
Newbie
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Message 7 of 19

Re: Superfast Fibre Plus

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Thanks that doesn't show on the mobile version 😁 done now
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Distinguished Guru
Distinguished Guru
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Message 8 of 19

Re: Superfast Fibre Plus

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I've never seen such a speed drop following a change of contract but it looks like there's something amiss somewhere.

What intrigues me more is you stated you were having speed problems before. Upgrading won't get rid of a problem. So, con you explain the problem you had to enable us to take you through the best fault finding sequence to get you sorted out.

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Rob40
Newbie
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Message 9 of 19

Re: Superfast Fibre Plus

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Hi yes

 

Yesterday I noticed my speed was slow although I had been having problems with streaming services before so it may have been slow for a while . yesterday when I used the BT speed test it measured my speed at 2.4mb/s.

 

I just upgraded on the off chance it may sort my speed problem.

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Distinguished Guru
Distinguished Guru
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Message 10 of 19

Re: Superfast Fibre Plus

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OK, so it looks like you may have had problems for a while. What bothers me is a) your short connection time and b) your noise margin.

Are you or have you been restarting the hub in an attempt to get your speeds up? Or is the hub reset due to the upgrade taking effect?

If the former you must stop doing it as it will only make matters worse, if the latter we'll have to go through the standard self diagnostics which will only take about 10 mins and potentially get you sorted out quicker.