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Rob40
Newbie
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Message 11 of 19

Re: Superfast Fibre Plus

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I restarted it this morning to try it plugged directly into the master socket to see if it made any difference.

If the problem can be caused by turning the hub off then I have another problem, this hub is at my nan's and she insists on turning everything off every night.
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Sage
Sage
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Message 12 of 19

Re: Superfast Fibre Plus

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This could be the root of your problem. Hubs  and all routers are designed to be on 24/7. DLM continuously monitors your line and connection and could be picking up the disconnects as a problem and taking action.

You must try convincing her to leave it on.

Meanwhile the master socket is the best place for the hub to be. Could you also carry out a quiet line test on 17070 option 2. The line should be silent with a corded phone, with cordless you may get a background hum.

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Rob40
Newbie
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Message 13 of 19

Re: Superfast Fibre Plus

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Ok thanks 

Hub now moved to different location and plugged direct into master socket.

How long till I would see a difference?

Thanks Rob

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Sage
Sage
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Message 14 of 19

Re: Superfast Fibre Plus

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Provided it is left on hopefully within 10 days. As DLM relents you should see your noise margin reducing and speed increasing.

Did you try the quiet line test?

Rob40
Newbie
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Message 15 of 19

Re: Superfast Fibre Plus

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Yes the line was silent now it has moved location.
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Sage
Sage
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Message 16 of 19

Re: Superfast Fibre Plus

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Post another set of stats at the weekend so we can see if there's any improvement.

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Rob40
Newbie
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Message 17 of 19

Re: Superfast Fibre Plus

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I will do, thanks for the help

Rob
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Rob40
Newbie
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Message 18 of 19

Re: Superfast Fibre Plus

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Hi folks

Turns out there was a fault on the line, been fixed today 😁 thanks for all the help
Sage
Sage
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Message 19 of 19

Re: Superfast Fibre Plus

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Thanks for letting us know. Glad you're now sorted out.

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