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redspelly
Aspiring Contributor
463 Views
Message 1 of 19

Superfast Fibre Plus

I have recently changed over from Sky to BT Superfast with complete wifi on the proviso that BT said i could get minimum of 32 d/l - at the moment i can only get 19 d/l - engineer has been out today and stated that what i have is the best i am going to get and that i should never have been guaranteed the higher speeds as too far away from the exchange - very disappointed is not the word

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18 REPLIES 18
redspelly
Aspiring Contributor
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Message 2 of 19

Re: Superfast Fibre Plus

DSL.PNG

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Distinguished Sage
Distinguished Sage
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Message 3 of 19

Re: Superfast Fibre Plus

Hmm, engineer's view seems to be at odds with the checker.

Nothing to do with distance from the exchange in any case, it is the distance from the cabinet that determines speed.

Can you post the stats from your hub when connected to the test socket please.

redspelly
Aspiring Contributor
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Message 4 of 19

Re: Superfast Fibre Plus

at work just now but ill do when I get home - he recommended I call Bt as they may have to upgrade the port in the exchange - I thought that was the whole point of him coming out today
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Distinguished Sage
Distinguished Sage
439 Views
Message 5 of 19

Re: Superfast Fibre Plus

Engineer speak with forked tongue!!

Moderator
Moderator
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Message 6 of 19

Re: Superfast Fibre Plus

@redspelly very occasionally the estimates can be wrong and in that instance you do have the option to cancel the contract without penalty if you're getting below the minimum guaranteed speed.

If you'd like us to look into this and see if there's any scope for improvement please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

redspelly
Aspiring Contributor
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Message 7 of 19

Re: Superfast Fibre Plus

7A092455-70B8-4413-AF1B-967929292A42.jpegThese are the hub settings

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Distinguished Sage
Distinguished Sage
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Message 8 of 19

Re: Superfast Fibre Plus

Can you post the screen at Advanced settings > technical log please? That will show further information.

redspelly
Aspiring Contributor
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Message 9 of 19

Re: Superfast Fibre Plus

D387DE9A-403A-4115-AB51-2F6109BC71FD.png

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Distinguished Sage
Distinguished Sage
360 Views
Message 10 of 19

Re: Superfast Fibre Plus

Hmm, there doesn't look to be much room for improvement there unfortunately. I suspect your line may be aluminium rather than copper. If you haven't already done so, I suggest you take up @NeilO 's offer.