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NeilO
Moderator
Moderator
510 Views
Message 11 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

@rf82 Thanks, we'll be in touch. 

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JohnC2
Moderator
Moderator
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Message 12 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Hi @rf82 I called earlier on your landline and mobile sorry I could not reach you.

I've checked and your Svlan is currently showing as congested. BT Wholesale are already aware of this issue and expect to have extra infrastructure in place to resolve this by the end of the week. 

Please check again after the weekend and let me know if your speeds have improved. 

Cheers
John

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rf82
Aspiring Contributor
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Message 13 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Will do, thanks.

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JohnC2
Moderator
Moderator
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Message 14 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Hi @rf82 Please can you check your connection this evening and post back to let me know if the congestion issue has been resolved or not.

Cheers
John

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rf82
Aspiring Contributor
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Message 15 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

@JohnC2Looks like some improvement but still fairly slow.

bb speed test 20181022.PNG

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JohnC2
Moderator
Moderator
438 Views
Message 16 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Hi @rf82 Thanks for the update. I'll check with Wholesale tomorrow to see if the work has been completed or if there is any delay and update you.

Cheers
John

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JohnC2
Moderator
Moderator
423 Views
Message 17 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Hi @rf82 I called earlier sorry I could not get to speak with you. Just to let you know that wholesale are arranging for your broadband connection to be moved to a less congested svlan. This should complete within the next 48 hrs.

Cheers
John

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JohnC2
Moderator
Moderator
412 Views
Message 18 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Hi @rf82 The move of your broadband connection has been completed. Please can you check how your connection is now performing at peak times.

Cheers
John

banana999
Beginner
400 Views
Message 19 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

I'm on the same boat, I get over 40mbps in the morning but it slows to a painful 3mbps in the evening in the last few days. Let me know if you get any solutions!

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pippincp
Sage
395 Views
Message 20 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds


@banana999 wrote:

I'm on the same boat, I get over 40mbps in the morning but it slows to a painful 3mbps in the evening in the last few days. Let me know if you get any solutions!


You have the solution in your own thread.

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