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rf82
Aspiring Contributor
533 Views
Message 1 of 36

Superfast Fibre Unlimited - Slow Evening Speeds

I have recently moved into a new house and I am finding a drastic difference between my daytime and evening speeds. Daytime is 30+Mbps which evening and weekends are usually less than 5Mbps but can be as low as 1Mbps. Could this be a case of exchange congestion?

I have included details of a speed test done on BT Wholesale.

Thanks

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35 REPLIES 35
Distinguished Sage
Distinguished Sage
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Message 2 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

No btspeedtester results posted

 an you post router stats if hh6 then advanced settings then technical log infirmation

enter phone number and post results. Delete number but leave exchange and cab.  https://www.btwholesale.com/includes/adsl/main.html



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rf82
Aspiring Contributor
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Message 3 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

bb speed test.PNGSorry, I am not sure what happened to the attachment. I don't currently have my HH connected as I am using my own router. I see the same results when I do, though.

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Distinguished Sage
Distinguished Sage
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Message 4 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

If you could follow the guidance on this page, it should help.

Action to take when download speed are dropping during peak times

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Distinguished Sage
Distinguished Sage
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Message 5 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Then post stats from your router and the results from the dslchecker

was btspeedtes done with wired connection not wireless?



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rf82
Aspiring Contributor
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Message 6 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Yes speed test was done on a wired connection. Let me know if you need any further information.

 

bb exchange.PNG

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Moderator
Moderator
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Message 7 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

@rf82 I checked the East Kilbride exchange and there's nothing listed on the congestion report but the SVLAN supplying your service may be located eleswhere.

Can you post your router stats when its running slow and we'll take a look?

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rf82
Aspiring Contributor
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Message 8 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

@NeilO here are the DSL stats from my router last night when running slow.

router stats.PNG

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Moderator
Moderator
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Message 9 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

Thanks @rf82no issues with those stats which is a good indicator its congestion.  Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to investigate further. You can find the link by clicking on my username.

Thanks

Neil

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rf82
Aspiring Contributor
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Message 10 of 36

Re: Superfast Fibre Unlimited - Slow Evening Speeds

@NeilO Thanks, I have submitted it. 

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